Optimize your business for efficiency, improve customer experience and drive revenue growth.

Client Feedback

96 %

Value

97 %

Quality

94 %

Overall Satisfaction

“For 28+ years, I’ve been helping businesses improve performance. It is my ikigai.”

– Steve Campbell, President Team Rebus

Why

Team Rebus

EXPERTISE

Specialize in assessments and transformation projects
Significant experience in capacity planning, WFM, QM and SFM
Worked with 150+ business units globally

APPROACH

Proven methodology refined over the past 28+ years
Teach and empower your leaders to master the fundamentals
Deliver more benefit faster than internal teams can on their own

FOCUS

Continuous improvement is my full-time job
Data driven, objective and unbiased

CULTURE

Sensitive to company culture
Bottom up approach to change management

VALUE

Hourly rate 40-60% lower than the competition
Flexibility in terms of scope and availability

Serving as a senior consultant for ICMI, Steve conducted an assessment of our contact center. He identified key areas of opportunity and developed a detailed roadmap that we’ve followed to close the gaps. His work is exceptional and highly recommended. - Linda Adler, Vice President NBME

I had the privilege of working with Steve during a CCaaS RFP process. Steve's guidance and expertise were invaluable. He worked closely with us to understand our unique needs and made sure the solution we selected aligned with our business objectives. I highly recommend Steve Campbell. - Jeff Walker, CEO CredEvolv

Serving as a senior consultant for ICMI, Steve conducted an assessment of Wescom's Member Contact Center. Throughout the project, Steve worked closely with all levels of the organization to understand our strengths and weaknesses. Together, Steve and ICMI put Wescom on a path to success. - Deena Otto SVP Wescom

How it works

Current-State Assessment
2 weeks

Conducting a comprehensive assessment of the business to identify areas of improvement that will help you improve operational efficiency.

Future-State Design
1-2 weeks

Formalizing a detailed future-state design that takes into consideration the current state, the desired future state, potential risks/constraints and available resources.

Roadmap and Project Planning
1-2 weeks

Developing a clear and actionable plan for achieving organizational goals, prioritizing initiatives and ensuring everyone is aligned and working towards a common goal.

Implementation Support
2+ months

Partnering with your organization to fully implement the future-state design can put your contact center on the path to success in achieving a step change in performance.

Operational Assessments

A best practice assessment of your operation is a valuable exercise that can provide a clear understanding of the current state and a roadmap for improvement.

Benchmarking and Process Review
Technology Evaluation
Reporting / Metrics Analysis
System for Managing Critique
20-30% Savings Identification

Implementation Support

Implementing positive change whether incremental improvements or large-scale transformation.

WFM Design and Implementation
SFM Design and Implementation
Leadership Coaching and Training
Project Management
Change Management

SaaS / Technology Selection

Selecting a SaaS vendor can be a complex process and requires a methodical approach to ensure that the vendor selected is the right fit for your organization’s needs.

Identify Requirements
Create an RFI
Distribute RFI and Evaluate Responses
Conduct Demos and Scoring
Shortlist, Selection and Negotiation

Center of Excellence (CoE) Design

Designing a CoE requires a strategic approach to ensure that the CoE is aligned with the organization’s goals and objectives.

Define Scope
Develop Vision and Mission
Define Roles and Responsibilities
Develop Structure and Processes
Create CoE Training Program